Return and Refund Policy

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 Thank you for shopping with us! We want you to be fully satisfied with your purchase. If you’re not completely happy, we’re here to help.

• Eligibility for Return: You may return most items within 30 days of purchase for a full refund or exchange, provided the item is in new, unused condition with the original packaging.
   
• Non-Returnable Items: Certain items such as personalized or custom-made products, final sale items, and opened/used products cannot be returned unless they are defective or damaged upon receipt.
   

• Processing: Once we receive your return, we will process it within 5–7 business days. Refunds will be issued to the original payment method.
   
• Partial Refunds: If your item is not returned in its original condition, or if it is missing parts, a partial refund may be issued.
   

• Product Exchange: If you’d like to exchange an item for a different size, color, or model, please contact us within 30 days to arrange the exchange.
   

• If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will provide a free return shipping label and issue a replacement or full refund, depending on stock availability.
   

1. Contact Us: Reach out to our customer service team at orders@crimsoncustoms.com with your order number and reason for return.
    
2. Pack the Item: Carefully repackage the item in its original packaging (if possible).
    
3. Ship Back: We’ll send you return instructions and a prepaid shipping label (for eligible returns).
    

Under California’s Consumer Legal Remedies Act (CLRA) and California Civil Code § 1723, we comply with all state regulations regarding refunds and returns. If your purchase was made in California, you have the right to request a full refund under certain conditions, including if the product is deemed defective or not as described.

If you have any questions or concerns, feel free to reach out to us at orders@crimsoncustoms.com. We’re here to assist you!